Important Information for EU Customers
New EU Import Charges - What You Need to Know
From 1 July 2026, new EU rules mean that orders shipped to Europe may have extra charges when they arrive. Here is a simple breakdown:
- Gifts worth under €45 - no extra charges apply.
- Orders worth €150 or less - a small €3 fee per item type, plus any local handling charges from your delivery carrier.
These charges are set by the EU and are not something we control. You will be asked to pay them when your parcel arrives or goes through customs.
Please note that as these charges are paid directly to the EU, they cannot be refunded and we are unable to intervene or make any changes on your behalf.
We are sorry for any extra hassle this causes. If you have any questions, please get in touch and we will be happy to help.
Thank you for your support,
The ShiaKids Team