Refund policy
Returns & Refunds Policy
We have a 7-day return policy, which means you have 7 days from the day you receive your item to request a return.
Eligibility for Returns
To be eligible, your item must be:
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In the same condition you received it
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Unused and in its original packaging
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Accompanied by a receipt or proof of purchase
Please note that final sale items are not eligible for return or refund. Refunds exclude all delivery costs — both to and from the delivery address.
How to Start a Return
To request a return, contact us at salam@shiakids.org within 7 days of receiving your order.
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Customers are responsible for covering the cost of return shipping.
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Items sent back without prior approval will not be accepted.
Once your return request is accepted, we will send you instructions on how and where to send your package.
When returning an item, we strongly recommend using a tracked shipping service or purchasing shipping insurance. Please note that we cannot be held responsible for any returned items that are lost or damaged while in transit.
Damages and Issues
Please check your order as soon as it arrives. If your item is defective, damaged, or you receive the wrong item, contact us right away so we can make it right.
Refunds
We will notify you once we have received and inspected your return. If approved, your refund (excluding postage costs) will be issued to your original payment method within 10 business days.
Please note:
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It may take additional time for your bank or credit card provider to process the refund.
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If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at salam@shiakids.org.
EU Customers – 14-Day Right of Return
If your order is being delivered within the European Union, you have the right to cancel or return it within 14 days of receipt — no reason required.
To be eligible, your item must be:
- Unused and unworn
- In its original condition
- In its original packaging
- Accompanied by your receipt or proof of purchase
Please note that return shipping costs and any applicable customs charges are the responsibility of the customer. Where we have covered delivery or customs charges on your behalf, these costs will be deducted from your refund value.