Refund policy

Returns & Refunds Policy

We have a 7-day return policy, which means you have 7 days from the day you receive your item to request a return.

Eligibility for Returns

To be eligible, your item must be:

• In the same condition you received it

• Unused and in its original packaging

• Accompanied by a receipt or proof of purchase

Please note that final sale items are not eligible for return or refund. Refunds exclude all delivery costs — both to and from the delivery address.

How to Start a Return

To request a return, contact us at salam@shiakids.org within 7 days of receiving your order.

• Customers are responsible for covering the cost of return shipping.

• A 5% restocking fee will be deducted from your refund.

• Items sent back without prior approval will not be accepted.

Once your return request is accepted, we will send you instructions on how and where to send your package.

 

Damages and Issues

Please check your order as soon as it arrives. If your item is defective, damaged, or you receive the wrong item, contact us right away so we can make it right.

 

Refunds

We will notify you once we have received and inspected your return. If approved, your refund will be issued to your original payment method, minus the 5% restocking fee, within 10 business days.

Please note:

• It may take additional time for your bank or credit card provider to process the refund.

• If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at salam@shiakids.org.